Changes to our Privacy Statement
We may change our Privacy Statement occasionally to keep our policies and your privacy as secure as possible and in line with all current regulations. In the event of any changes to our Privacy Statement we will communicate these clearly to our clients within 24 hours of change. Any changes to the Privacy Statement will become valid 30 days after it has been posted on the site.
Why and how do we collect personal information?
When you place an order with us we collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses and credit/debit card numbers. We use this information to identify you as a customer, to process your order to deliver products, to process payments and to update our records. We also use this information to generally manage your account with us and to provide you with information about our products.
We will also collect personal information from you at other times, such as if you register to receive our newsletter or to enter a competition (even if you do not place an order with us). This information may then be used to provide you with information about our products.
By using our website the user accepts that any browsing habits may be collected by website cookies and agrees to our terms and conditions. This information may also be used to provide you with information about our products.
Sometimes we may ask you for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary and at your own discretion, however we may not be able to process your order if you do not provide us with all the requested information.
If you enter a competition, information is collected to check the entry. It may also be used to contact you regarding the contest or prize awards. If you have agreed to do so we may also use this personal information to inform you of other products and special offers from Veritas Gifts.
We may monitor or record your communications with us, for quality control and training purposes. We will at all times comply with the requirements of General Data Protection Regulation (GDPR) to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
Do you give my personal information to other third parties?
In certain circumstances we may share your information with our partner companies and service providers (including the companies we have chosen to handle our order dispatch service and our delivery company) who act on our behalf with activities such as
- fulfilling orders
- processing payments
- carrying out promotional services
- data management
We will only provide these companies with the information which they need to carry out their services and they will not be allowed to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the General Data Protection Regulation (GDPR).
You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to
- conform to any requirements of law
- comply with any legal process
- to prevent and detect fraud
- to protect and defend the rights and property of Veritas Gifts Limited
At all times where we disclose your information for the purposes of fraud prevention it will remain secure.
Sending your data overseas
It may be necessary for us to transfer your information to countries outside the European Union which do not provide the same level of protection as the UK. If we for any reason need to do so, we will make sure that the information is transferred in accordance with this Privacy Statement and the General Data Protection Regulation (GDPR) and other applicable data protection laws so that your personal data is kept secure.
How can I opt out and close my communications account with Veritas?
You can at any time opt out of receiving our communications and close your account with Veritas by emailing us, simply quoting ‘OPT OUT’ in the subject line at email@example.com or by calling us between the hours of 09:00 and 17:00 Monday to Friday (excluding bank holidays) on 01483 281 417 and speaking to a member of our team.
Within 24 hours we will remove any contact information we have stored from our database and secure servers.
What happens in the event of a ‘data breach’?
Your information is contained on a secure server database, however in the unlikely event of a ‘data breach’ Veritas will communicate with you within 72 hours of being made aware of the issue.
How do you protect my personal information?
Your information is contained on a secure server database, which is accessible only by a limited number of employees who have authorised access rights to such information.
- When you are asked to enter any personal details or credit/debit card information you can be assured that the website will be secure. This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock.
- All sensitive and credit/debit card information you supply to the Veritas Gifts Shop is transmitted via Secure technology (Sage Pay). This ensures that the information being sent is secure.
If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us on 01483 281417 or email us at firstname.lastname@example.org