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Returns & Exchanges

 


We hope that you are delighted with your Veritas gift, however if you would like to return it for any reason please contact us at sales@veritasgifts.co.uk or call us on 01483 281 417 between the hours of 9:00 and 17:30, and until 17:00 on Friday, and one of our sales advisors will be happy to help.

Gifts in a new and saleable condition may be returned for exchange or refund within 30 days of purchase. Items must be accompanied by the original documentation and should be shipped in a carefully sealed, suitable outer carton to avoid any damage in transit.  This does not affect your statutory rights.

Any goods that are returned outside of the return period of 30 days, damaged or worn or sent without the original documentation will not be accepted and will be returned to the customer.

Please ensure that any Veritas gifts returned to us are handled by an insured carrier.  Please ensure you obtain proof of sending back the item with a receipt from your local post office or courier.  Veritas Gifts cannot be held liable for any returned items that fail to arrive. Veritas Gifts will not be liable for any customs or duties charges incurred when returning goods from outside of the EU, however you may be able to recover these by contacting your local customs bureau directly.

Any refunds will be issued by the original payment method to the value of the item printed on the original sales order or receipt.  If the payment method was by card please ensure the card holder is present.

Please be advised that we are not able to accept any form of refund or exchange for any personalised items or items that have been resized.  Any issues regarding personalised items must be communicated to us in writing within 7 days of delivery.  Bespoke items and bespoke commissions are non-returnable. 

Pierced earrings including earring pendants are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty.

Gift recipients are entitled to a gift exchange or credit note. Exchanges will only be offered, at the current retail price, for products in perfect condition, with the original packaging, for non-discontinued collections or lines.

This policy does not affect your statutory rights.

 

For further enquiries, please contact one of our sales advisors at:

Tel: + 44 (0)1483 2811 417
Email: sales@veritasgifts.co.uk
Mail:
Veritas Gifts Limited, 7 Dunley Hill Court, Crocknorth Road, Ranmore Common, Dorking, Surrey, RH5 6SX